Returns & Exchanges

At Chain.com.au, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all eligible items. If your order isn't quite right, we provide a streamlined process for returns and exchanges to ensure your shopping experience remains hassle-free.

Return Process

• 1.
  Initiate Your Return

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Ship to Warehouse

  Affix the provided shipping label to your parcel and drop it off at any authorized postage location or scheduled pickup point.

• 4.
  Refund Processing

  Once our team inspects your returned items, we will process your refund or exchange within 5-7 business days to your original payment method.